Expats Delivery Manager

Company's Overview

As an esteemed offshore software development outsourcing company in Vietnam, ISB Vietnam provides the outsourcing services with Passions, Teamwork and Innovations. With quality engineers and expert consultants who are committed to deliver the excellent results, we help enterprises achieve their goals.

Keeping our mission to contribute to society in our mind, we serve each customer with the great interest in their business and utmost care.

Each and every person in ISB Vietnam align with our mission is to draw a dream with passions, strive for it with teamwork, and contribute to society with innovations.

We value people with confidence, integrity, sincerity, and hardworking attitude. We proactively create a new value proposition and continuously develop ourselves and others for a bright and hopeful future. Join us, bring your passion for innovation and defining what's next.

Job Description

Define the organizational structure, roles, and responsibilities for new delivery teams from the ground up.
Lead the recruitment, onboarding, training, and mentoring of new team members to ensure technical excellence and cultural alignment.
Implement best practices in team management, performance measurement, and professional development to foster a high-performance culture.
Manage resource allocation and capacity planning to meet project demands efficiently.
Serve as the primary delivery escalation point and strategic partner for clients and stakeholders in Australia (AUS) and Europe (EU).
Ensure seamless operational alignment and communication across different time zones, maintaining exceptional client satisfaction and loyalty.
Develop a deep understanding of market-specific requirements, compliance standards, and commercial expectations within the AUS and EU regions.
Translate global client feedback into actionable plans for the delivery teams.
Actively identify and support pre-sale opportunities, working closely with the sales team to expand the scope of existing contracts and cultivate long-term strategic client partnerships.
Oversee the end-to-end delivery life cycle, ensuring all projects are completed on time, within budget, and to the highest quality standards.
Implement and optimize delivery methodologies (e.g., Agile, Scrum) tailored for globally distributed teams.
Manage delivery risk, anticipate challenges, and proactively implement mitigation strategies.
Monitor key performance indicators (KPIs) related to delivery efficiency, quality, and financial performance.

Job Requirement

EDUCATION

Bachelor’s degree in Computer Science, Business Administration, or a related field.

WORK EXPERIENCES

Live and work in Vietnam for at least one (1) year.
Minimum 5+ years of experience in a Delivery Manager, Program Manager, or similar leadership role within the technology.
Demonstrated experience successfully building, structuring, and leading new technology delivery teams (e.g., growing a team from 0 to 15+ resources).
Significant experience managing clients and delivery programs within the Australian and European (Euro) markets; familiar with cultural and operational nuances in these regions.
Experience in supporting business development and Pre-sale activities within a client services or delivery context.
Expert-level knowledge of project management methodologies (Agile, Waterfall) and delivery best practices.
Exceptional communication, negotiation, and executive-level presentation skills.

LANGUAGE SKILLS

Excellent English ability (writing, verbal) and able to communicate effectively at all levels (must be able to present to a group of stakeholders)

Why You Love Working Here

Competitive salary and benefits including Premium Healthcare package insurance
13th month salary, Performance bonus
16 days annual leave
Comprehensive Training Courses (Languages, Technical and Soft-skill)
Language Certificate allowance (TOIEC, IELTS and Japanese)
Lunch and bus/ parking allowance
Fun team activities and outings
Sponsored happy hour and sport clubs
Comfortable work space and friendly colleagues